At SOHAM, customer satisfaction and product quality are our top priorities. This Refund Policy explains the conditions under which refunds may be approved for purchases made through our website.

1. Eligibility for Refund

Refunds may be considered under the following situations:

• Product received is damaged during transit

• Product delivered is incorrect or does not match the order

• Product has a manufacturing or packaging defect (subject to verification)

Customers must notify us within 48 hours of delivery to be eligible for a refund.

2. Non-Refundable Cases

Refunds will not be applicable in the following cases:

• Product has been opened, used, or partially consumed

• Damage caused due to improper storage, handling, or misuse

• Orders cancelled after dispatch

• Minor variations in color, fragrance, texture, or packaging

• Products purchased under special offers, discounts, or clearance sales

• Bulk or customized orders, unless otherwise agreed in writing

3. Refund Request Process

To initiate a refund request:

1. Contact our customer support team within 48 hours of receiving the product

2. Share the order number, product details, and clear photos or videos (if applicable)

3. Our team will review the request and may arrange product inspection or return

Refund approval is subject to internal verification and quality checks.

4. Return of Products

• If return is approved, the product must be unused, unopened, and in original packaging

• Return instructions will be communicated after approval

• SOHAM reserves the right to reject refunds if returned products fail quality inspection

5. Refund Mode & Timeline

• Approved refunds will be processed to the original payment method

• Refund processing typically takes 7–10 business days, depending on the bank or payment gateway

• Shipping, handling, or convenience charges (if any) may be non-refundable

6. Refunds for Cancelled Orders

Refunds related to cancelled orders will be processed as per our Cancellation Policy.
Orders cancelled before dispatch may be eligible for a full or partial refund.

7. Policy Updates

SOHAM reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective upon posting on this page.

8. Contact Information

For refund-related queries or assistance, please contact:

SOHAM
📍 Paramountcy Middle, Cheena Mall, Tallital, Nainital, Uttarakhand – 263002, India