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At SOHAM, we aim to provide a smooth and transparent shopping experience for our customers. This Cancellation Policy explains the terms and conditions under which an order may be cancelled.
Customers may cancel their order before it is processed or dispatched from our facility.
Once the order has been shipped or dispatched, cancellation will not be permitted.
To request a cancellation, customers must contact our customer support team immediately with their order details.
Bulk or institutional orders may be cancelled within 24 hours of order confirmation, unless otherwise agreed in writing.
Any costs incurred toward processing, packaging, or logistics before cancellation may be deducted from the refund amount.
SOHAM reserves the right to cancel an order under certain circumstances, including:
Product unavailability
Incorrect pricing or product information
Payment failure or verification issues
Suspicion of fraudulent activity
Incomplete or incorrect delivery address
In such cases, the customer will be notified and a full refund (if payment was received) will be processed.
Approved cancellations will be refunded to the original payment method.
Refund processing may take 7–10 business days, depending on the payment gateway or bank.
Transaction or convenience charges, if any, may be non-refundable.
The following orders are not eligible for cancellation:
Orders already dispatched or delivered
Customized or specially packed orders
Orders placed during special promotions or clearance sales
SOHAM reserves the right to modify this Cancellation Policy at any time without prior notice. Any updates will be reflected on this page.
For cancellation requests or related assistance, please contact:
SOHAM
📍 Paramountcy Middle, Cheena Mall, Tallital, Nainital, Uttarakhand – 263002, India
